Services - Tunstallasc

ENTERPRISE RISK MANAGEMENT

Unlike most potential partners in this space we have been working on and engaging with boards on the introduction of Enterprise Risk Management for over fifteen years. Twenty years ago we were developing, marketing and implementing Monte Carlo based simulation packages for some of the largest PFI/PPP projects in the world. A large part of our workload is in education. As an expert external provider in risk we supply extensive tailored training and refresher courses. These include briefing papers, presentations and interactive sessions as well as scored question papers – so that it’s not all talk.

We have presented to and sat on multiple board Audit Committees and Risk Committees. Engagement with boards of directors requires a very precise skill set and we have that in spades. For more experienced risk management clients the tools and techniques we employ are those required to keep risk systems alive and relevant as the company evolves. Understanding and embracing the culture of any client is crucial and our clients are all very different.

Our preferred offering as your part time risk manager follows a structured and templated approach:

strategic and business objective setting
clear risk identification at corporate, operational and project levels

quantitative and qualitative approach to assessment of short and long  term issues
development of practical controls with accountability and action
implementation, measurement and follow up

Developed and implemented effective risk management systems (several times from scratch) in a dozen large Asia based conglomerates.

Worked with clients in various sectors including financial, manufacturing, commodities, logistics, transportation, entertainment and FMCG.

ORGANISATIONAL RESILIENCE

With practical experience from real life crisis management of multiple airline incidents, Japan Tsunami, entertainment ride incidents and oil spills Tunstall Associates bring a hands on view of how systems and organisations can be made resilient.

We have provided hands on corporate management input and advice in life or death emergency situations on multiple occasions. As an information and supply resilience specialist we have carried out dozens of audits of complex corporate and project structures providing useful, practical feedback. Experienced in media management and impact of social media on crisis management.

Experience includes: Led development and implementation of improved crisis management and introduced business continuity programme for a major casino.  Developed, carried out and observed multiple crisis management exercises including integrated resort specific scenarios (involving up to 200 participants) as well as those normally associated with a gaming, hotel and convention complex.

Led development and implementation of project and corporate wide business continuity programme for a major airline as well as roll out of various crisis management solutions.  Acted as Deputy Crisis Manager for four major aviation incidents across the region including issues in Shanghai, Surabaya, London (Icelandic Volcanic Eruption) and Tokyo (Japan Tsunami). International security risk expert party to flight and destination risk decision making.  Carried out crisis management testing and review of major risk incidents most notably relating to a shipping incident in 2011. Assist in follow up to major oil spill incident in Australia which was significant enough to receive personal attention from the both Prime Minister and State Premier.

Consultant to entertainment park in the region during and after a major safety incident, a major US bank on the design and implementation of Business Continuity solutions in Hong Kong, a major transportation provider and a global FMCG group on their response plans for Avian flu across Asia.

Established business continuity programmes in several Asia based conglomerates using a pragmatic and practical approach to ensure live documentation both at unit and corporate levels.

Core member of crisis management team for major events including two events rated ‘critical’ to the organisation.

INSURANCE PROGRAMME MANAGEMENT

Tunstall Associates has led the design and improvement of some of the largest insurance programmes in Asia. With considerable expertise in matching risks against coverage and unparallelled exposure in the Asian and European markets Tunstall Associates can make substantial improvements to coverage and quality whilst usually driving down costs by 10 to 15% in the first year. Where we make a real and unique differance is by positioning ourselves with the corporation. Working hand in hand with your broking team we build a genuine market relationship built on quality information, genuine sharing of risk issues and mutual respect. With experience in every major market sector you can rely on us to deliver a programme that works. That means in the event you claim – you get paid.

Examples include: Management of a major airline programme covering 45 office jurisdictions and over 150 destinations. The hull and liability programme being fifth largest in the world and the largest globally for a cargo carrier within a traditional airline structure. Placement of fifteen lines over a five year period with diverse global markets and multiple claim management issues. Placement of the second largest property risk in Singapore (after Changi Airport). Management of 26 extremely varied lines under an overall programme. Assets including casino, 6 hotels, aquarium and attractions park.

Management and advice in respect of a global programme for a USD20billion turnover agri and commodity company with operations in over 100 jurisdictions.

•   specialist advice on specific geopolitical issues
•   analysis of claims and placement records
•   advice on programme structure including captive management
•   presentation and clarification of risks to market to secure best  structures, carriers and rates

Led and improved major insurance programmes for several large Asian conglomerates including programme, broker and leader reviews, management of major placements and resolution of claims.

COMPLIANCE AND LEGAL MANAGEMENT

Previously head of Compliance and Legal for Cathay Pacific Airways acting as ‘Non-practicing Managing Partner’ of the in house and external team. Managed a small team of in house lawyers with a large external support. Established and implemented target cost contracts with key law partners achieving clear fee reductions of ten percent, year on year, in several categories.

On behalf of the company managed the corporate response to a global cartel investigation led by FBI/DOJ/SEC involving over twenty jurisdictions globally. Appeared in court in several jurisdictions as an expert witness and appeared as a witness in a major corporate fraud case in Hong Kong.

Established and implemented target cost contracts with key law partners.